In the wake of speculation that the Australian government may appoint Victor Dominello to ‘something’ significant to do with the digital delivery of government services it’s worth considering the likelihood of success. Dominello has done good work in NSW. What could possibly go wrong?

Well, first, we’ve been here before. 

We all know that the Australian government needs considerable work to bring it up to date with the systems and services—and user experience—we’ve come to expect from the major digital platforms.

Yet ministers seem convinced that resolving the ongoing issues and from their perspective performance of the public service is simply a matter getting the right bloke in—or, depending on who has a parliamentary pass—the right consultancy or vendor. 

They are less willing to grapple with the complexity and effort—and risk the uncertain rewards—associated with sorting out the hardware, software, data, and legacy systems that underpin government work.

Continue reading at InnovationAus.